FAQ

Why the name Artisane and what is the meaning?

Artisane is a French word meaning “craftswoman”. The founder, Mélanie Rousselet, being from France wanted a name that reflects her heritage. Artisane is a woman who uses her talents and her savoir-faire to make her craft.

Why are Artisane natural candles better than other scented candles on the market?

Artisane’s goal is to make better and cleaner candles. We use only premium quality natural waxes and phthalate-free fragrances. The idea for natural candles emerged after Mélanie suffered from headaches and allergies while using other candles.

Other candle makers use cheaper paraffin wax. It's a petroleum derivative that is toxic to our health and the environment.

At Artisane, we don’t use paraffin wax or additives. We make our own natural wax blends in our atelier and we use lead-free 100% cotton wicks.

Are Artisane natural candles 100% natural?

Although the majority of our ingredients are 100% natural, our fragrances are not. We are using phthalates-free fragrances made of natural and synthetic components.

It's difficult to reach a high-quality perfume while using 100% natural fragrances and essential oils. While our fragrances are not 100% natural, they are all free of additives.

Can we find Artisane in any physical locations yet?

Not for now. At the moment, we sell our products only through our E-shop.

What is Artsane’s shipping policy?

We typically process orders within one to two (1 to 2) business day(s).

For delivery, these are your options:

Domestic shipping

Economy: 1 to 7 business days

Standard: 1 to 4 business days

Express: 1 business day

If your order needs to be expedited, please contact us.

You will receive a shipping notification with tracking information once your order leaves our atelier.

FREE shipping for orders over $50 within the US.

International shipping

We don’t offer international shipping at the moment. We hope to offer this option very soon. If you’d like to know when we open international shipping, sign-up to our newsletter. You’ll be the first to know.

How do I take care of my Artisane’s candles?

The first time

The first time you burn your candle, allow it to burn for at least two hours until the whole top is liquid with wax. This will help your candle burn more evenly the next time.

Trimming the wick

After the first time, before lighting your candle, trim the wick to 1/4-inch in length. By shortening the wick, it will burn slower and prevents black smoke.

Burn time

Depending on the size of your candle, it will last for varying amounts of time. You can expect your Artisane candles to burn approximately this long:

  • 8oz tin candle: may burn up to 45 hours
  • 4oz tin candle: may burn up to 30 hours
  • 2oz tin candle: may burn up to 12 hours

Safety

Using a candle is a fire risk. Keep in mind these habits when you use our candles:

  • Never leave a lit candle unattended or burning out of sight.
  • Keep away from things that catch fire.
  • Keep away from children.
  • Always place your candle on a level surface.
  • Place your candle on a heat resistant, non-flammable surface.
  • Stop burning when only ½” of unmelted wax remains.